Manager, Patient Services
LHIN
- Toronto, ON
- Temporaire
- Temps-plein
- Leads a team of operations professionals and staff in delivering coordinated quality community health care, facilitate access to long term care, and support the transition of clients across points of care.
- Coaches and assists staff with complex client situations.
- Analyzes utilization of resources and recommends opportunities for innovative models of care, including analyzing utilization and recommending opportunities for innovative models of care.
- Participates in researching and integrating leading patient services delivery models in collaboration with system partners, in order to achieve identified objectives and targets
- Builds and maintains strong relationships with hospital, community, primary care, and service provider organizations Leads change management initiatives; acts as a champion for continuous improvement and participates in the development of policies, procedures, systems and tools to improve integrated service delivery.
- Interprets and implements organizational policy, union contracts, and any applicable legislation as required.
- Manages day-to-day activities and development of Patient Services staff.
- Ensures process is in place for frontline staff to identify and address client safety concerns, and that client safety is discussed at team meetings, huddles and planning sessions.
- Graduate degree in health administration, and possibly specialist expertise in a discipline such as palliative care or mental health. May also have a background and graduate degree in social services, or an MBA (or equivalent).
- Must be a Regulated Health Professional with valid certification in a professional college in the province of Ontario.
- Knowledge of direct care/case management and/ or operational models used in community health care organizations
- Good knowledge of community resources (e.g., services and programs), and roles of health care professionals and understanding of issues and priorities within health care
- In-depth understanding of the Home and Community Care Support Services Toronto Central’s priorities and related Patient Services priorities and plans
- Practical knowledge and understanding of relevant legislation (e.g., regarding privacy, the provision of health care services, etc.)
- A team player with excellent communication skills who respects diversity, exercises good judgment and is committed to providing the highest level of customer service and client care.
- Demonstrated skills in organization and time management.
- Superior oral and written communication skills.
- Demonstrated leadership, relationship management, facilitation, negotiation and problem-solving skills.
- In-depth knowledge of tools, systems and databases used in client service delivery and management (e.g. CARE, TRCCD, Portal, PointClick, Metro PCS, RAI, etc.)
- Ability to use MS Office applications (e.g., Word, Excel, Power Point, etc.)
- English/ French bilingual would be an asset
- Attractive comprehensive compensation package
- Valuable development opportunities
- Membership in a world class defined benefit pension plan