
Senior Account Manager, Special Assets
- Toronto, ON
- 80.494 $ par an
- Permanent
- Temps-plein
- Positive, un-big bank like service experience delivered through Member-facing staff in branch, on the phone (Member-Connect) and via our Mobile mortgage specialists, Wealth Management advisors and Commercial and Business Banking Account Managers.
- Competitive rates.
- Personalized financial solutions, guidance, and service with the lowest possible fees for both Personal and Business Members.
- Profit sharing among Members.
- Multiple ways to bank-online, mobile app, phone/full-service Member Connect Contact Centre, and, of course, in-branch-DUCA is accessible 24/7
- A community philosophy of “profits with a purpose” culminating in the creation of the DUCA Impact Lab (www.ducaimpactlab.com), a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCA's designation as a B-Corp certified organization, the first ever credit union to receive this global recognition.
- Use sound judgment to actively manage the assigned special asset loan portfolio on a day-to-day basis
- Work with the Director, Special Assets, the Commercial Credit team, and the Commercial Finance team to devise and implement an action plan for DUCA's Watch List accounts
- Independently liaise with external service providers (e.g., lawyers, property managers, appraisers, environmental consultants, receivers, etc.) to develop strategies for DUCA legal files and power of sale properties
- Develop relationships with commercial Members experiencing financial hardships and/or other irregularities to devise solutions to bring the accounts back into good standing
- Become the main point of contact from beginning until debt repayment (sending files to legal counsel, breach and demand letters issuance, agreements/extensions execution, providing instructions to back office about payouts, etc.)
- Monitor and timely review of all applications/submissions/inquiries
- Liaise with financial institutions where DUCA has exposure in syndicated loans as Lead or Participant
- Represent DUCA as needed in legal matters (court appearances, affidavits, examinations, etc.)
- Update the banking system for watchlist accounts as required
- Maintain an up-to-date Commercial Watch List spreadsheet showing key accounts; enhance reporting format and provide other reports as required
- Complete monthly / quarterly Watch List updates on all accounts, as needed, outlining key developments and next steps
- Monitor delinquency reports on a weekly basis and work with Commercial Finance team to remedy situation on non-payments
- Submit estimates of expected credit losses to DUCA's Finance department in the commercial allowance report
- Review the Watch List portfolio for recommended provisions for credit losses and legal reserves
- Keep track of invoices from third parties retained by Special Assets (legal counsels, financial advisors, trustees, receivers, appraisals, etc.)
- Assist the Director, Special Assets in preparing relevant portions of the Credit Risk Management Policy and the Commercial Guidelines while collaborating with key stakeholders
- 3 years' of Commercial lending and/or credit experience
- Knowledge of restructuring, special account management, and work-out strategies an asset
- CIRP or LIT certification an asset
- MBA/CFA/Law degree preferred
- In-depth knowledge of commercial mortgages with experience and familiarity of commercial mortgage documents (commitment letters, appraisals, environmental reports, project monitor reports, etc.)
- Experience and familiarity with commercial mortgage enforcement processes and documents (notice of sale, receiverships, settlement agreements, forbearance letters, etc.)
- Demonstrated sound judgment and decision-making skills
- Proficiency with Microsoft Office products with advanced skills in Excel
- Critical thinking and problem-solving skills with the demonstrated ability to devise creative solutions in the face of a very fast-paced and dynamic working environment
- Comfort understanding risk, uncertainty, and making decisions in the face of incomplete information
- Effective negotiation and business writing skills
- Strong understanding of accounting standards and financial statements
- Comfort working closely with a multitude of outside service providers on DUCA power of sale properties