About UsRevelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.Job SummaryRevelstoke Snow School seeks to recruit and retain experienced, attentive and enthusiastic employees to represent the Snow School as our first point of contact with guests booking lessons. Snow School Desk Agents assist with booking lessons, assigning instructors to lead those lessons and various administrative duties. They are also expected to market the products, services, programs, benefits and qualities of Revelstoke Mountain Resort and Selkirk Tangiers Heli Skiing to our guests.Essential Job Functions
Answer guest inquiries and complaints in a professional manner
Promote and book Snow School product sales
Assist with assigning lessons in RTP
Complete daily cash outs and reconciliations in RTP
Assist guests with issues
Provide guests with general resort and town information
Assist management with administrative duties
Assist other departments when requested
General cleaning duties
Other duties as required
Required Qualifications and Abilities
Must be eligible to work in Canada – can provide SIN # documentation
One season experience in a ski industry and/or in sales, guest relations position
Excellent communication, customer service, and sales skills
Impeccable attention to detail and excellent organization skills
Cash handling experience
MS Office, email management and scheduling/database software experience
RTP experience is an asset
Ability to operate independently and integrate within a large team
Demonstrated organization and detail focused skills
Fluency in English, second languages are an asset
Compensation and Benefits
Free Season pass
Discounted lift tickets for friends and family
Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
Free or discounted lift tickets at many other resorts
Discounts at Sutton and Sandman hotels (employee and friends/family)
Additional Northland Properties discounts via a Perks program with other vendors
DisclaimerThe above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
