Client Solutions Manager (Experienced) - Commercial Lines
- Toronto, ON
- Permanent
- Temps-plein
OverviewThe Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations.This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement.
How you'll make an impact
- Successfully and profitably manages an assigned group of accounts.
- Builds and solidifies relationships with existing clients by providing exceptional ongoing care.
- In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.
- Secures existing business and drives the sale of additional services and lines of coverage.
- Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers.
- Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available.
- Coordinates appropriate resources to address the client's risk management needs.
- Post-secondary degree or diploma preferred, but not mandatory
- Proficiency in Microsoft Office; proficient in using technology as a tool to maximize productivity and quality.
- Active RIBO license strongly preferred
- Previous insurance knowledge and experience managing client relationships.
- Solid financial acumen.
- Exceptional written and verbal communication skills (English)
- Comfortably engages others in consultative discussion.
- Effectively manages/balances multiple and sometimes competing priorities.
- Works in a self-directed manner.
- Flexible medical & dental coverage to meet your household's needs
- Life, Dependent Life and AD & D Insurance options
- Retirement savings including RRSP including a company match, TFSA, pension and more
- Employee Stock Purchase Plan
- Educational expense reimbursement
- Employee assistance programs
- Discounted gym membership (GoodLife Fitness)
- Opportunity for flexible work arrangements
- Paid sick days & personal days
- Employee education recognition program
- Employee referral bonus program