Senior Manager, Operations
- Brampton, ON
- Permanent
- Temps-plein
Job Posting Title: Senior Manager, Operations
Time Type: Full TimeThe Senior Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The role will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the Champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, six sigma initiatives, and 5 STAR activities. The Senior Operations Manager will also develop marketing plans and assist in growing new business. He/she will ensure that operations adhere to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.ESSENTIAL DUTIES AND RESPONSIBILITIES:Operations
- Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
- Ensures that procedures exist at all sites to guarantee client service, productivity,as well as facilities and equipment maintenance.
- Sets goals to provide continuous improvement for assigned site.
- Responsible for the overall safety and security of assigned operations and staff.
- Maintain positive IFR statistics and other safety metrics for assigned operation.
- Work in conjunction with company and client safety resources to ensure best practices are in place, maintained, and updated as needed to meet compliance standards with OHSA or any other relevant regulatory agency or organization.
- Develops teams to achieve company and client objectives for the operation.
- Trains and educates management to ensure that service requirements are met and ultimately exceeded.
- Communicates the mission, vision, and core values to motivate direct reports.
- Actively supports and practices mentoring, succession planning, and management development activities at the site level.
- Proactively develops plans and capital requests to ensure appropriate level of
- Stays abreast of industry trends and latest WMS technology.
- Partners with CL senior leadership to develop and recommend annual operating budget for assigned operation.
- Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters for the operation.
- Ensures that all accounts achieve predetermined profit standards.
- Acts as site level champion of client relationship management
- Assists in setting standards appropriate to client and scope of work.
- Implements and monitors KPIs (Key Performance Indicators) for assigned operation.
- Coordinates and leads business reviews with appropriate client and company.
- Understanding of WMS (Warehouse Management Systems)
- Strong proficiency in basic MS Office applications
- Excellent written and verbal communication skills (English)
- Advanced level expertise required in accounting and financial mathematical.
- The ability to develop effective relationships (CRM), provide leadership, and integrate.
- 4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
- Prefer 5 years' experience in a leadership role in a logistics/distribution/supply chain environment in an operations management capacity.
- Varied industry vertical experience is preferred.
- 3PL management experience strongly preferred.