Partner Supprot Administrator
goeasy
- Pickering, ON
- Permanent
- Temps-plein
- Work as part of our team to provide exemplary customer service and ensure that our Partners are always receiving the type of service quality they expect.
- Responding to partner questions and requests (both through telephone, chat and email).
- Create and maintain electronic records and files
- Ask great questions to identify the Partners needs and efficiently resolve inquiries.
- Take accountability to solve issues from beginning to end.
- Provide world-class customer service during every customer interaction.
- Demonstrate comprehensive knowledge of our services.
- Assist with training and development initiatives for new employees
- Collaborate with team members to improve office processes and procedures
- At least a 1 year of experience working customer service, sales, or admin roles
- Excellent oral and written communication skills.
- Strong interpersonal skills.
- Experience in high paced work environment.
- Experience in working with Adobe Acrobat and Microsoft Office
- Ability to speak French would be an asset but not required
- Availability to work fulltime, permanent in our office in Pickering, ON
- Must have been in your current role for at least 6 months
- Have the endorsement/support of your current manager
- In good standing - no HR issues/warnings, not on a PIP